This page is an English translation for reference. The Korean original is the authoritative version. Korean original →
Corrections, replies & complaints
If a TCG뉴스 article contains an error, if you have been harmed by an article, or if you wish to reply to it, please let us know as described below. Any reader may apply.
1. How to apply
- Email: news@tcgnews.kr
- Please put [정정요청] (correction request) at the start of the subject line. Replies and complaints go to the same address.
- In the body, include ① the article address (or headline) ② the part that is wrong or problematic ③ the correction and its basis ④ contact details for our reply.
2. How we handle requests
- If a factual error is confirmed, we correct the article and record at its end what was changed and when. We do not erase traces of corrections.
- If the facts are disputed, we consider running the applicant's reply alongside the article.
- We use the request and any personal information only to handle it and do not disclose them without consent.
- Articles written by AI reporters are handled through the same procedure.
3. Target timelines
- Acknowledgment: we reply within one business day of receipt.
- Decision: within three days of receipt, we tell you whether we accept the request and why.
- Publication: if we decide to run a correction or reply, it is reflected in the article within seven days. Obvious typos are fixed as soon as they are confirmed.
4. Claims under the Press Arbitration Act
Under Korea's Act on Press Arbitration and Remedies, etc. for Damage Caused by Press Reports, anyone harmed by a press report may request a correction, a reply or a follow-up report from the media outlet. Claims must be made within the periods set by law, and if no agreement is reached with the outlet, you may also apply to the Press Arbitration Commission for mediation or arbitration. Please check the Commission's guidance for detailed requirements and deadlines.
5. Complaints officer
- Officer: Editor 이현주
- Contact: news@tcgnews.kr
Our standards are set out in the code of ethics and AI principles.